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Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador.

By: Contributor(s): Material type: TextTextSeries: BK business bookPublication details: San Francisco : Berrett-Koehler Publishers, 2009.Edition: 1st edDescription: 273 pISBN:
  • 9781605091396
Subject(s): Genre/Form: DDC classification:
  • 659.2 22
LOC classification:
  • HD59.2 .K34 2009
Online resources:
Contents:
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
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Includes bibliographical references (p. 243-251) and index.

The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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