HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.

By:

Latham, Gary P

Contributor(s):

Material type: Text

TextPublication details: Alexandria, Va. : Society for Human Resource Management, 2012.Description: xi, 194 pISBN:

9781586442798 (electronic bk.)

Subject(s):

Genre/Form:

Electronic books.

DDC classification:

658.3 23

LOC classification:

HF5549 .L2844 2012

Online resources:

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Contents:

Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.

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Includes bibliographical references and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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DeKUT Library

HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.