@book{227051,
	author = {Graham, Ben B. and ProQuest (Firm)},
	title = {Detail process charting},
	publisher = {Wiley,},
	year = {c2004.},
	address = {Hoboken, N.J. :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=214352}
}