Meyer, Marshall W.

Rethinking performance measurement beyond the balanced scorecard / [electronic resource] : Marshall W. Meyer. - Cambridge, UK ; New York : Cambridge University Press, 2002. - xiv, 202 p. : ill.

Includes bibliographical references (p. 187-197) and index.

9781139147996


Organizational effectiveness--Measurement.
Performance--Measurement.
Total quality management.


Electronic books.

HD58.9 / .M487 2002

658.4/01