@book{228895,
	author = {Davis, Mark. and ProQuest (Firm)},
	title = {The impact of technology on services},
	publisher = {Emerald Group Publishing,},
	year = {c2002.},
	series = {International journal of service industry management ;},
	address = {Bradford, England :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=232175}
}