@book{230309,
	author = {Mitroff, Ian I. and Anagnos, Gus. and ProQuest (Firm)},
	title = {Managing crisis before they happen},
	publisher = {AMACOM,},
	year = {c2001.},
	address = {New York :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=243056}
}