@book{230334,
	author = {Bhote, Keki R., and Bhote, Adi K. and ProQuest (Firm)},
	title = {World class quality},
	publisher = {American Management Association,},
	year = {2000.},
	address = {New York :},
	edition = {2nd ed.},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=243099}
}