@book{231664,
	author = {Jarrar, Yasar. and ProQuest (Firm)},
	title = {Performance measurement in the 21st century},
	publisher = {Emerald Group Publishing,},
	year = {c2004.},
	series = {Business Process Management Journal. No. 5 ;},
	address = {Bradford, England :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=258158}
}