@book{236318,
	author = {Koh, Siau Ching Lenny. and ProQuest (Firm)},
	title = {Benchmarking the management of operations and information systems},
	publisher = {Emerald Group Publishing,},
	year = {c2007.},
	series = {Benchmarking, an international journal ;},
	address = {Bradford, England :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=291554}
}