@book{236767,
	author = {Foley, Bob. and Johnson, Joe. and Institute of Leadership & Management (Great Britain)},
	title = {Achieving quality},
	publisher = {Pergamon Flexible Learning,},
	year = {2003.},
	series = {Superseries},
	address = {Oxford :},
	edition = {4th ed.},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=294520}
}