@book{237679,
	author = {Rust, Roland T. and ProQuest (Firm)},
	title = {E-Service},
	publisher = {M.E. Sharpe,},
	year = {c2002.},
	address = {Armonk, N.Y. :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=302437}
}