E-Service  new directions in theory and practice /  [electronic resource] : 
 EService :  new directions in theory and practice 
edited by Roland T. Rust and P.K. Kannan. 
 - Armonk, N.Y. :  M.E. Sharpe,  c2002. 
 - xii, 336 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780765620095 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce.<br/>Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5548.32  / .E1875 2002 
<br/><br/><label>Dewey Class. No.: </label>658.8/4