TY  - BOOK
AU  - Rust,Roland T.
AU  - Kannan,P.K.
ED  - ProQuest (Firm)
TI  - E-Service: new directions in theory and practice 
SN  - 9780765620095
AV  - HF5548.32 .E1875 2002
U1  - 658.8/4 21
PY  - 2002///
CY  - Armonk, N.Y.
PB  - M.E. Sharpe
KW  - Electronic commerce
KW  - Customer services
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=302437
ER  -