@book{246693,
	author = {Gungor, Huseyin. and ProQuest (Firm)},
	title = {Observing and registering emotional satisfaction of customer contacts},
	publisher = {Vossiuspers UvA,},
	year = {c2007.},
	address = {Amsterdam :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=420066}
}