Gungor, Huseyin. <br/><br/>
Observing and registering emotional satisfaction of customer contacts  for customer satisfaction & loyalty /  [electronic resource] : 
Huseyin Gungor. 
 - Amsterdam :  Vossiuspers UvA,  c2007. 
 - xiii, 176 p. :  ill. 
<br/><br/>Includes bibliographical references. 
<br/><br/>pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. 
<br/><br/><label>ISBN: </label>9789048504732 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HE8788  / .G86 2007