01516nam a2200373 a 4500 EBC420066 MiAaPQ 20250821104105.0 m o d | cr cnu|||||||| 091014s2007 ne a ob 000 0 eng d 9789048504732 (electronic bk.) 9789056294663 (print) (MiAaPQ)EBC420066 (Au-PeEL)EBL420066 (CaPaEBR)ebr10302776 (CaONFJC)MIL178779 (OCoLC)476251430 MiAaPQ eng rda pn MiAaPQ MiAaPQ HE8788 .G86 2007 Gungor, Huseyin. 186002 Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor. Amsterdam : Vossiuspers UvA, c2007. xiii, 176 p. : ill. Includes bibliographical references. pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results. Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Call centers. 186003 Customer relations. 186004 Electronic books. 35142 ProQuest (Firm) 186005 ProQuest (Firm) https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=420066 Click to View 246693 246693