TY  - BOOK
AU  - Gungor,Huseyin
ED  - ProQuest (Firm)
TI  - Observing and registering emotional satisfaction of customer contacts: for customer satisfaction & loyalty 
SN  - 9789048504732
AV  - HE8788 .G86 2007
PY  - 2007///
CY  - Amsterdam
PB  - Vossiuspers UvA
KW  - Call centers
KW  - Customer relations
KW  - Electronic books
N1  - Includes bibliographical references; pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results
UR  - https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=420066
ER  -