@book{248067,
	author = {Ruff, Peter. and Aziz, Khalid. and ProQuest (Firm)},
	title = {Managing communications in a crisis},
	publisher = {Gower,},
	year = {c2003.},
	address = {Burlington, Vt. :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=429584}
}