@book{251319,
	author = {Saunders, Jane. and Hunter, Ian, and ProQuest (Firm)},
	title = {Service led design},
	publisher = {Gower,},
	year = {c2009.},
	series = {The Gower HR transformation series},
	address = {Farnham, Surrey, England ;},
	note = {Includes index.},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=449220}
}