@book{255617,
	author = {Raab, Gerhard. and ProQuest (Firm)},
	title = {Customer relationship management},
	publisher = {Gower,},
	year = {c2008.},
	address = {Aldershot, Hampshire, England ;},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=476253}
}