@book{256558,
	author = {Barlow, Janelle, and Stewart, Paul. and ProQuest (Firm)},
	title = {Branded customer service},
	publisher = {Berrett-Koehler,},
	year = {2006.},
	address = {San Francisco, Calif. :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=483742}
}