Barlow, Janelle,  1943- <br/><br/>
Branded customer service  the new competitive edge /  [electronic resource] : 
by Janelle Barlow and Paul Stewart. 
 - San Francisco, Calif. :  Berrett-Koehler,  2006. 
 - xii, 259 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781576758861 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Business names.<br/>Brand name products.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B3667 2006