Kador, John. <br/><br/>
Effective apology  mending fences, building bridges, and restoring trust /  [electronic resource] : 
John Kador. 
 - 1st ed. 
 - San Francisco :  Berrett-Koehler Publishers,  2009. 
 - 273 p. 
 - A BK business book .
 - BK business book. .
<br/><br/>Includes bibliographical references (p. 243-251) and index. 
<br/><br/>The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. 
<br/><br/><label>ISBN: </label>9781605091396 
<br/><br/><label>Nat. Bib. No.: </label>GBA930828  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label> Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate image.<br/>Apologizing.<br/>Corporations--Public relations.<br/>Business communication.<br/>Crisis management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD59.2  / .K34 2009 
<br/><br/><label>Dewey Class. No.: </label>659.2