02154nam a2200481 a 4500 EBC483752 MiAaPQ 20250821110347.0 m o d | cr cnu|||||||| 090202s2009 cau ob 001 0 eng GBA930828 bnb Uk 9781605091396 (electronic bk.) 9781576759011 (print) (MiAaPQ)EBC483752 (Au-PeEL)EBL483752 (CaPaEBR)ebr10315417 (CaONFJC)MIL230062 (OCoLC)449521239 MiAaPQ eng rda pn MiAaPQ MiAaPQ HD59.2 .K34 2009 659.2 22 Kador, John. 244775 Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador. 1st ed. San Francisco : Berrett-Koehler Publishers, 2009. 273 p. A BK business book Includes bibliographical references (p. 243-251) and index. The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Corporate image. 244776 Apologizing. 244777 Corporations Public relations. 244778 Business communication. 34841 Crisis management. 244779 Electronic books. 35142 ProQuest (Firm) 244780 ProQuest (Firm) BK business book. 244781 https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=483752 Click to View 256562 256562