TY  - BOOK
AU  - Kador,John
ED  - ProQuest (Firm)
TI  - Effective apology: mending fences, building bridges, and restoring trust 
T2  - A BK business book
SN  - 9781605091396
AV  - HD59.2 .K34 2009
U1  - 659.2 22
PY  - 2009///
CY  - San Francisco
PB  - Berrett-Koehler Publishers
KW  - Corporate image
KW  - Apologizing
KW  - Corporations
KW  - Public relations
KW  - Business communication
KW  - Crisis management
KW  - Electronic books
N1  - Includes bibliographical references (p. 243-251) and index; The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
UR  - https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=483752
ER  -