@book{256697,
	author = {Page, Susan and ProQuest (Firm)},
	title = {The power of business process improvement},
	publisher = {AMACOM,},
	year = {c2010.},
	address = {New York :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=484976}
}