Albeanu, Mircea. <br/><br/>
Six sigma in HR transformation  achieving excellence in service delivery /  [electronic resource] : 
Mircea Albeanu and Ian Hunter with Jo Radford. 
 - Farnham, U.K. :  Gower,  2010. 
 - ix, 128 p. :  ill. 
 - The Gower HR transformation series .
 - Gower HR transformation series. .
<br/><br/>Includes bibliographical references (p. 127-128). 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
<br/><br/><label>ISBN: </label>9780566091650 (electronic bk.) 9780566091650 (electronic bk.) 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Quality control.<br/>Consumer satisfaction--Statistical methods.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .A43 2010