TY  - BOOK
AU  - Albeanu,Mircea
AU  - Hunter,Ian
AU  - Radford,Jo
ED  - ProQuest (Firm)
TI  - Six sigma in HR transformation: achieving excellence in service delivery 
T2  - The Gower HR transformation series
AV  - HD9980.5 .A43 2010
PY  - 2010///
CY  - Farnham, U.K.
PB  - Gower
KW  - Service industries
KW  - Quality control
KW  - Consumer satisfaction
KW  - Statistical methods
KW  - Electronic books
N1  - Includes bibliographical references (p. 127-128); Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=533023
ER  -