@book{263014,
	author = {Bunzel, Tom. and ProQuest (Firm)},
	title = {Tools of engagement},
	publisher = {Wiley,},
	year = {2010.},
	address = {San Francisco :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=589094}
}