@book{267185,
	author = {Carlucci, Daniela. and ProQuest (Firm)},
	title = {Measuring business excellence.},
	publisher = {Emerald,},
	year = {2010.},
	series = {Measuring business excellence ;},
	address = {[Bingley, UK] :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=647718}
}