@book{279183,
	author = {Parmenter, David. and ProQuest (Firm)},
	title = {Key performance indicators for government and non profit agencies},
	publisher = {John Wiley & Sons,},
	year = {2012.},
	address = {Hoboken, N.J. :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=821749}
}