Latham, Gary P. <br/><br/>
HR at your service  lessons from benchmark service organizations /  [electronic resource] : 
Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. 
 - Alexandria, Va. :  Society for Human Resource Management,  2012. 
 - xi, 194 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
<br/><br/><label>ISBN: </label>9781586442798 (electronic bk.) 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Personnel management.<br/>Service industries--Management.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5549  / .L2844 2012 
<br/><br/><label>Dewey Class. No.: </label>658.3