02087nam a2200409 a 4500001001000000003000700010005001700017006001900034007001500053008004100068010001700109020001800126020003500144035002200179035002300201035002500224035002300249035002100272040002700293050002400320082001400344100002800358245016700386260006900553300001500622504005100637505053400688533014701222650003301369650004301402650003201445655002901477700002801506710002801534856009601562999001901658EBC876700MiAaPQ20250821120508.0m     o  d |      cr cn|||||||||111103s2012    vau     sb    001 0 eng d  z  2011045465  z9781586442477  a9781586442798 (electronic bk.)  a(MiAaPQ)EBC876700  a(Au-PeEL)EBL876700  a(CaPaEBR)ebr10545937  a(CaONFJC)MIL534521  a(OCoLC)781635126  aMiAaPQcMiAaPQdMiAaPQ 4aHF5549b.L2844 201204a658.32231 aLatham, Gary P.940226210aHR at your serviceh[electronic resource] :blessons from benchmark service organizations /cGary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.  aAlexandria, Va. :bSociety for Human Resource Management,c2012.  axi, 194 p.  aIncludes bibliographical references and index.0 aClient-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.  aElectronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 0aPersonnel management.936111 0aService industriesxManagement.935517 0aCustomer relations.9402263 4aElectronic books.9351421 aFord, Robert C.94022642 aProQuest (Firm)940226540uhttps://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=876700zClick to View  c283244d283244