Poitras, Jean, 1968- Expert mediators overcoming mediation challenges in workplace, family, and community conflicts [electronic resource] / Jean Poitras and Susan Raines. - Lanham : Jason Aronson, c2013. - vii, 183 p. Includes bibliographical references and index. ISBN: 9780765709646 Subjects--Topical Terms: Mediation.Mediators (Persons)--Legal status, laws, etc.Dispute resolution (Law)Conflict management. Index Terms--Genre/Form: Electronic books. LC Class. No.: K2390 / .P65 2013