@book{294686,
	author = {Sturdy, Graham R. and ProQuest (Firm)},
	title = {Customer relationship management using business intelligence},
	publisher = {Cambridge Scholars Pub.,},
	year = {2012.},
	address = {Newcastle upon Tyne :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=1080874}
}