@book{295253,
	author = {Bielskas, Amanda, and Dreyer, Kathleen M., and ProQuest (Firm)},
	title = {IM and SMS reference services for libraries},
	publisher = {ALA TechSource, an imprint of the American Library Association,},
	year = {c2012.},
	series = {The tech set ;},
	address = {Chicago :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=1092945}
}