Alvarez-Galvan, Jose-Luis.

Outsourcing and service work in the new economy the case of call centres in Mexico City / [electronic resource] : by Jose-Luis Alvarez- Galvan. - Newcastle upon Tyne : Cambridge Scholars Publishing, 2012. - xiv, 198 p. : ill.

9781443838177


Contracting out--Mexico--Mexico City.
Call centers--Employees.--Mexico--Mexico City
Call centers--Personnel management.--Mexico--Mexico City


Mexico City (Mexico)--Commercial policy.


Electronic books.

HD3861.M6 / A483 2012