Outsourcing and service work in the new economy the case of call centres in Mexico City / [electronic resource] :
by Jose-Luis Alvarez- Galvan.
- Newcastle upon Tyne : Cambridge Scholars Publishing, 2012.
- xiv, 198 p. : ill.
9781443838177
Contracting out--Mexico--Mexico City. Call centers--Employees.--Mexico--Mexico City Call centers--Personnel management.--Mexico--Mexico City