@book{304074,
	author = {Edvardsson, Bo, and ProQuest (Firm)},
	title = {Involving customers in new service development},
	publisher = {Imperial College Press ;},
	year = {c2006.},
	series = {Series on technology management ;},
	address = {London :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=1214953}
}