@book{343600,
	author = {Hoppe, Michael H.,},
	title = {Active listening :},
	publisher = {Center for Creative Leadership,},
	year = {[2017]},
	address = {[Place of publication not identified] :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=5474419}
}