@book{484104,
	author = {Zaremba, Alan Jay,},
	title = {Crisis communication :},
	publisher = {Routledge,},
	year = {2015.},
	address = {Oxfordshire, England ;},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=1900112}
}