@book{494389,
	author = {Sims, Ronald R. and ProQuest (Firm)},
	title = {The challenge of front-line management},
	publisher = {Quorum Books,},
	year = {2001.},
	address = {Westport, Conn. :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=3000191}
}