@book{494611,
	author = {Picardi, Richard P., and ProQuest (Firm)},
	title = {Skills of workplace communication},
	publisher = {Quorum Books,},
	year = {2001.},
	address = {Westport, Conn. :},
	url = {https://ebookcentral.proquest.com/lib/kuct-ebooks/detail.action?docID=3000726}
}