TY  - BOOK
AU  - Thor, Carl G.
TI  - Designing feedback: performance measures for continuous improvement
T2  - Financial World management library
SN  - 0852975945 :
AV  - HD 58.9 .T4
PY  - 2001///
CY  - Kent
PB  - Financial world publishing
KW  - Performance standards
KW  - Quality control
KW  - Handbooks,manuals etc
N1  - includes bib. ref
ER  -