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Crisis management by apology [electronic resource] : corporate responses to allegations of wrongdoing / Keith Michael Hearit.

By: Contributor(s): Material type: TextTextSeries: LEA's communication seriesPublication details: Mahwah, N.J. : Lawrence Erlbaum Associates, c2006.Description: ix, 250 pISBN:
  • 9781410615596
Subject(s): Genre/Form: DDC classification:
  • 659.2 22
LOC classification:
  • HD59.2 .H43 2006
Online resources:
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Includes bibliographical references (p. 219-240) and indexes.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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