Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor.

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TextPublication details: Amsterdam : Vossiuspers UvA, c2007.Description: xiii, 176 p. : illISBN:

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pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

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Includes bibliographical references.

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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