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1. Books
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Services marketing and management / [by B.Balaji] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi S.Chand and Company LTD 2002
Availability: Items available for loan: DeKUT Main Campus Library (1)Call number: HD 9980.5 .B3.

2.
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The professional services firm bible [electronic resource] / John Baschab, Jon Piot. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Hoboken, NJ : John Wiley & Sons, c2005
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Availability: No items available.

3.
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Research in e-service [electronic resource] / Guest editor Dr. Ko de Ruyter. by Series: International Journal of Service Industry Management. No. 5 ; ; v. 13.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2002
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Availability: No items available.

4.
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Service quality [electronic resource] : a global perspective / guest editor, Steve Tax. by Series: International journal of service industry management ; v.14, no. 2
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2003
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Availability: No items available.

5.
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The impact of technology on services [electronic resource] / guest editor, Mark Davis. by Series: International journal of service industry management ; v.13, no. 1
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2002
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Availability: No items available.

6.
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Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax. by Series: Managing service quality ; v.13, no. 2
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2003
Online resources:
Availability: No items available.

7.
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Services marketing and management [electronic resource] / Audrey Gilmore. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: London ; Thousand Oaks, Calif. : Sage Publications, 2003
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Availability: No items available.

8.
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Special issue from the 4th SIG services research conference [electronic resource] : services research - a truly global discipline / guest editors Jochen Wirtz and Shaukat Brah. by Series: International Journal of Service Industry Management ; v.17, no. 2
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Bradford, England : Emerald Group Publishing, c2006
Online resources:
Availability: No items available.

9.
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International cases in tourism management [electronic resource] / Susan Horner and John Swarbrooke. by
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Boston : Elsevier Butterworth-Heinemann, 2003
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Availability: No items available.

10.
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Internationalization of service firms [electronic resource] / guest editors Levent Altinay and Angela Roper. by Series: International journal of service industry management ; 18, no. 2
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Bradford : Emerald Group Press, c2007
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Availability: No items available.

11.
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International journal of service industry management. Volume 18, Number 5, Interdisciplinary insights on service activities [electronic resource]. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: [Bradford, England] : Emerald, 2007
Other title:
  • IJSIM
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Availability: No items available.

12.
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Service science [electronic resource] / Mark S. Daskin. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2010
Online resources:
Availability: No items available.

13.
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HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: Alexandria, Va. : Society for Human Resource Management, 2012
Online resources:
Availability: No items available.

14.
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New service development [electronic resource] : creating memorable experiences / editors, James A. Fitzsimmons & Mona J. Fitzsimmons. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Thousand Oaks, Calif. : Sage Publications, c2000
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Availability: No items available.

15.
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Involving customers in new service development [electronic resource] / editors, Bo Edvardsson ... [et al.]. by Series: Series on technology management ; v. 11
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006
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Availability: No items available.

16.
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Household production, services and monetary policy [electronic resource] / Constant Lonkeng Ngouana. by Series: IMF working paper ; WP/12/206
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Washington, D.C. : International Monetary Fund, c2012
Online resources:
Availability: No items available.

17.
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Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Thousand Oaks : Sage Publications, [2000]Copyright date: 2000
Other title:
  • Handbook of services marketing and management
Online resources:
Availability: No items available.

18.
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What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Oakland, California : Berrett-Koehler Publishers, Inc., 2015Copyright date: 2015
Online resources:
Availability: No items available.

19.
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Co-creating service experience / guest editors, Dr Elina Jaakkola, Anu Helkkula and Dr Leena Aarikka-Stenroos. by Series: Journal of Service Management ; Volume 26 Number 2
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: [Bradford, West Yorkshire, England] : Emerald, [2015]Copyright date: 2015
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Availability: No items available.

20.
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The handbook of service innovation / Renu Agarwal [and three others], editors. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: London : Springer, [2015]Copyright date: 2015
Online resources:
Availability: No items available.

21.
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Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015
Online resources:
Availability: No items available.

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