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Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.

By: Contributor(s): Material type: TextTextPublication details: Hoboken, N.J. : Wiley, c2004.Description: xix, 187 p. : illISBN:
  • 9780471680864
Subject(s): Genre/Form: DDC classification:
  • 658.4/02 22
LOC classification:
  • HD38.153 .G73 2004
Online resources:
Contents:
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
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Includes bibliographical references and index.

Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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