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	1.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Lean sigma methods and tools for service organizations [electronic resource] : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. by Motwani, Jaideep Ptacek, Rob Fleming, Richard Series: 2012 digital library \| Service systems and innovations in business and society collection Edition: 1st ed. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012 Other title: Story of a cruise line transformation. Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	2.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang. by Chang, C. M. (Ching Ming), 1935- [author.] Series: 2014 digital library \| Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	3.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Service and service systems : provider challenges and directions in unsettled times / Steve Baron, Philippa Hunter-Jones and Gary Warnaby. by Baron, Steve (J. Steve) [author.] Hunter-Jones, Philippa [author.] Warnaby, Gary [author.] Series: 2014 digital library \| Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	4.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Co-design. Volume I, Practical ideas for learning across complex systems. / Mark Gatenby, Stefan Cantore. by Gatenby, Mark [author.] Cantore, Stefan [author.] Series: Service systems and innovations in business and society collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, New York : Business Expert Press, [2019]Copyright date: �2019 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	5.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Co-design. Volume III, Practical ideas for developing across complex systems / Stefan Cantore. by Cantore, Stefan [author.] Series: Service systems and innovations in business and society collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, New York : Business Expert Press, [2019]Copyright date: �2019 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	6.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Virtual local manufacturing communities : online simulations of future workshop systems / William Sims Bainbridge. by Bainbridge, William Sims [author.] Series: Service systems and innovations in business and society collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York, NY : Business Expert Press, 2019 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	7.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Customer value starvation can kill : prevention and cure / Gautam Vieira, Walter Mahajan ; foreword by Philip Kotler. by Mahajan, Gautam [author.] Vieira, Walter [author.] Kotler, Philip [writer of foreword.] Series: Business Expert Press Service Systems and Innovations in Business and Society Collection Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : Business Expert Press, 2021 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	8.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. by Zeithaml, Valarie A [author.] Salas, Jim [author.] Bitner, Mary Jo [author.] Brown, Stephen Walter, 1943- [author.] Series: Service systems and innovations in business and society collection \| 2014 digital library Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	9.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa. by Kurokawa, Toshiaki [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)
	10.		Image from Amazon.com Image from Syndetics Image from Google Jackets Image from OpenLibrary	People, processes, services, and things : using services innovation to enable the Internet of everything / Hazim Dahir, Bil Dry, and Carlos Pignataro. by Dahir, Hazim [author.] Dry, Bil [author.] Pignataro, Carlos [author.] Series: Service systems and innovations in business and society collection Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015 Online resources: Click to View Availability: No items available. Found in Open Library: Log in to add tags Save to lists Add to cart (remove)

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